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The Spirit of Apex Fenner
A corporate culture that requires the total commitment of the entire team for success "The TEAM is more important than any individual, Together Everyone Achieves More."
PEOPLE
- Management priorities - Safety, Environment, Quality, People & Partnerships, Profitable Growth.
- People are our greatest asset, also our most expensive, therefore:
"Treat people as an investment" - Make informed decisions with facts and figures not only gut feel.
- Set concrete objectives with achievement and progress dates.
- Make recommendations not observations.
- Set and accept high standards of excellence.
- Management will be solution facilitators, not problem solvers.
- Muscle build the company through quality recruiting and relevant training.
- We would rather train our people & risk losing them, than not train them & keep them.
- Coach people to succeed, rather than coax them to achieve.
COMMUNICATION
- Ask once and expect it to happen.
- Trust yet verify, delegate don't abdicate.
- No surprises.
- Performance management - Key Personal Indicators (KPI's) & regular appraisals.
- Small is beautiful - reports, letters and memos - aim for one page.
- Encourage an open door and approachable style.
- Talk to your colleagues face to face.
- Get it right first time, not "it'll be right."
ATTITUDE
- Be, "can do" and just do it, with a positive attitude and pro-active actions.
- Achieve growth to survive.
- Encourage dissatisfaction with the status quo, look for continuous improvement.
- Respect each other and always work within the management structure.
- Support each other to survive, not survival of the fittest.
- Ethics, Integrity, Honesty, Pride in the Team and having fun in business are paramount.
- Expenditure will always be kept tight, controlled and authorised.
- Mistakes may happen - not stupid ones - not the same one twice
- Pride in the Company results, not divisional focused.
- Strive for zero defects, "Right First Time, Everytime."
CUSTOMERS
- Be exceptional at gaining new customers & even better at retaining existing ones, through the intelligence we use to understand their business.
- Regulated & focused customer management not reactive customer contact.
- Develop and treasure strong profitable relationships and deliver measurable value to customers.
- We are all customer driven and we all have internal or external customers.
- We must adopt a service, or customer driven culture.
"Within APEX FENNER, if you are not serving a customer, you must be serving someone who is, and doing it well."